Help & User Guide

Step-by-step guides for Citizens and Admins

Howrah Plastic Tracker

Track plastic waste, schedule pickups, and earn rewards.

Choose your role below to follow a complete step-by-step walkthrough of your dashboard.

Step 1

Open the Home Dashboard

After logging in, you land on your home screen. It shows your Plastic Meter (current plastic at home), reward points, total recycled, your Citizen ID, and quick actions — Scan, Pickup, Rewards.

Step 2

Scan / Log Plastic Products

Tap "Scan" to add a plastic item. You can scan a barcode, search the product database by name/brand, or enter details manually. Each scan adds the product's plastic weight to your household inventory.

Step 3

Schedule a Doorstep Pickup

Tap "Pickup", enter the estimated plastic weight and types, choose a date and time slot (Morning / Afternoon / Evening), and confirm. A collection agent is assigned and a verification PIN is generated.

Step 4

Hand Over & Verify with PIN

When the agent arrives, share your collection verification PIN. The agent weighs the plastic and confirms the pickup using the PIN. Status moves from Pending → Assigned → In Transit → Completed.

Step 5

Earn & Redeem Rewards

Completed collections earn reward points (based on verified plastic weight). Open "Rewards" to see your balance, transaction history, and redemption options — cashback, utility discounts, transport passes, shopping coupons, and more.

Step 6

Check the Leaderboard

Visit the Leaderboard to see your rank among all citizens or within your ward/district, by total or monthly recycled plastic. Top recyclers earn badges — Green Citizen, Plastic Warrior, Eco Champion, Recycling Hero.

Step 7

Stay Updated with Notifications

The bell icon on your home screen shows pickup status updates, reward credits, and redemption approvals so you never miss an update.

Step 8

Download the User Manual

Tap "User Manual & Guide" on the home screen to download the step-by-step guide and watch the video tutorial anytime.

Visual Step-by-Step Guide

Screenshot walkthroughs for each citizen flow.

Plastic Tracker — Citizen User Guide

Step-by-step visual walkthrough · Tap Download PDF to save

Citizen Registration

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Create Account

Email

you@example.com

Password

••••••••
Create Account
Continue with Google

Step 1. Open the app and tap Create Account. Enter your email and a password (or use Google).

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Verify OTP

Enter the 6-digit code sent to your email

4
8
2
Verify

Resend code

Step 2. Check your email for a 6-digit OTP, type it in, and tap Verify to confirm your account.

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Complete Profile

Full Name

Your name

District

Select district

Municipality

Select municipality

Ward

Select ward

Phone

98XXXXXX00
Finish Setup

Step 3. Fill your name, location (district → municipality → ward) and phone to finish registration.

How to Search & Add a Product

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Scan / Add Plastic
Search products...
AllPETHDPERecyclable

Type a product or brand name to search

Step 1. Open the Scan tab. Use the search bar at the top and filter by plastic type if needed.

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Search Results
amul milk

Amul Taaza 500ml

12g · PET

+ Add

Amul Gold 1L

20g · HDPE

+ Add

Step 2. Results show brand, plastic weight and type. Tap + Add on the product you used.

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Add to Inventory

Amul Taaza 500ml

12g · Recyclable

Add to Inventory
Added to household

Step 3. Tap Add to Inventory. The plastic weight is added to your household Plastic Meter.

How to Scan & Add a Product

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Scan / Add Plastic
Scan Barcode
Search Product
Enter Manually

Step 1. In the Scan tab, tap Scan Barcode to open the camera scanner.

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Scan Barcode

Point camera at the barcode

Step 2. Point your camera at the product barcode until it is detected.

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Product Identified

Bisleri 1L

20g · PET · Recyclable

Add to Inventory

Step 3. The product is matched automatically. Confirm to add it to your household inventory.

How to Request a Pickup

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Schedule Pickup

Estimated plastic (kg)

3.5
PETHDPEPP

Pickup date

22 Aug 2026
MorningAfternoonEvening

Step 1. Tap Pickup, enter estimated weight, plastic types, a date and a time slot.

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Confirm Pickup

Weight: 3.5 kg

Types: PET

Date: 22 Aug 2026

Slot: Morning (9–12)

Confirm Pickup

Step 2. Review the details and tap Confirm Pickup to submit your request.

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Pickup Scheduled
Request created

Verification PIN

4821

Assigned Agent

R. Das

Status: Assigned

Step 3. A verification PIN is generated and a collection agent is assigned to your request.

How to Hand Over by Verifying PIN

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Pickup Status
Agent Arriving

Agent

R. Das · WB-XX-1234

Your PIN

4821

Share this PIN with the agent

Step 1. When the agent arrives, open the Pickup status and share your verification PIN.

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Agent Verifies

Actual weight

3.2 kg

Enter PIN

Verify & Collect

Step 2. The agent weighs the plastic and enters your PIN to verify the handover.

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Pickup Completed

Completed

+160 pts earned
PendingAssignedTransitDone

Step 3. Status moves to Completed and reward points are credited to your account.

How & When to Request Redemption

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Your Rewards

Your balance

320 pts

Redeem Now

Points come from completed pickups

Step 1. Open Rewards to see your balance. You can redeem once you have enough points from completed pickups.

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Choose Option

₹100 Cashback

200 pts

Eligible

Metro Pass

500 pts

Need 180
Request Redemption

Step 2. Pick an eligible reward you have enough points for, then tap Request Redemption.

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Redemption Request
Pending approval

Benefit

₹100 Cashback

Take your approval doc to the partner to claim your benefit.

Track Status

Step 3. Your request goes for approval. Once approved, follow the claim instructions to receive the benefit.

Quick Reference

  • Points are credited only after a pickup is verified and completed.
  • Keep your verification PIN handy when the agent arrives.
  • Higher recycled weight improves your leaderboard rank and badge.
  • Update your profile and location from the Profile tab.